Straightforward support
Returns and exchanges
If your order is not right, contact us within 30 days of delivery. Items must be unused, complete and returned in their original packaging unless the product is faulty.
Before sending anything back
- Contact us through the Contact page with your order number.
- Tell us which item you wish to return and the reason.
- Wait for return instructions and the correct return address.
Unauthorised returns may be delayed or sent to the wrong location. Change-of-mind return postage is generally paid by the customer. Original delivery charges are not refundable unless required by law.
Faulty, damaged or incorrect items
Contact us promptly with clear photos of the item, packaging and shipping label. We will assess the issue and provide an appropriate remedy. Do not discard the product or packaging until the matter is resolved.
Australian Consumer Law
Nothing on this page excludes rights and remedies that cannot be excluded under the Australian Consumer Law. Where a product has a major failure, you may be entitled to a replacement or refund and compensation for reasonably foreseeable loss or damage.